User Journey Mapping — Roadmap Step & Resources
Visualizing a user's steps, thoughts and emotions across an entire experience
- Level: intermediate
- Estimated time: 2 days
- Roadmap: UX Design
Before this step
Mini projects
- Build a full user journey map for a real product, including emotional highs and lows
Study resources
- Journey Mapping 101 (Article) — Nielsen Norman Group's authoritative, widely-referenced guide to journey mapping.
- User Journey Mapping Explained (Video) — A practical walkthrough of building a journey map from research findings.
Part of
- User Understanding & Synthesis — section
- UX Design roadmap — the full learning path