Jobs to Be Done Framework — Roadmap Step & Resources
Understanding what 'job' a user is really hiring your product to do
- Level: intermediate
- Estimated time: 1 days
- Roadmap: UX Design
Before this step
Interview questions
- What's the classic 'milkshake' example used to explain Jobs to Be Done, and what does it reveal?
Study resources
- Jobs to Be Done Framework (Article) — The canonical Jobs to Be Done resource site explaining the framework in depth.
- Jobs to Be Done Explained (Video) — A clear explanation of framing user needs as jobs rather than demographics.
Part of
- User Understanding & Synthesis — section
- UX Design roadmap — the full learning path