Empathy Maps — Roadmap Step & Resources
Organizing what a user says, thinks, does and feels to build genuine empathy
- Level: intermediate
- Estimated time: 1 days
- Roadmap: UX Design
Before this step
Study resources
- Empathy Mapping: The First Step in Design Thinking (Article) — Nielsen Norman Group's guide to synthesizing research into an empathy map.
- Empathy Maps Explained (Video) — Covers organizing what users say, think, do and feel.
Part of
- User Understanding & Synthesis — section
- UX Design roadmap — the full learning path