End-to-End Journey Mapping — Study Resources & PYQs

Curated resources, past papers and PYQs for End-to-End Journey Mapping.

Study resources

Journey Mapping 101 (Article) — Nielsen Norman Group's authoritative guide, directly applicable to mapping a full end-to-end journey.
End-to-End Journey Mapping Explained (Video) — Covers mapping an experience that spans multiple channels and touchpoints.

On these roadmaps

End-to-End Journey Mapping Across Touchpoints

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