End-to-End Journey Mapping Across Touchpoints — Roadmap Step & Resour…
Following a user across devices, channels and time, not just within one app
- Level: advanced
- Estimated time: 1 days
- Roadmap: UX Design
Before this step
Study resources
- Journey Mapping 101 (Article) — Nielsen Norman Group's authoritative guide, directly applicable to mapping a full end-to-end journey.
- End-to-End Journey Mapping Explained (Video) — Covers mapping an experience that spans multiple channels and touchpoints.
Part of
- Service Design & UX Strategy — section
- UX Design roadmap — the full learning path