Service Blueprints — Roadmap Step & Resources
Mapping front-stage user actions alongside the back-stage processes that support them
- Level: advanced
- Estimated time: 2 days
- Roadmap: UX Design
Mini projects
- Build a service blueprint for a real experience, mapping front-stage and back-stage actions
Interview questions
- What does a service blueprint show that a user journey map alone doesn't?
Study resources
- Service Blueprinting 101 (Article) — Nielsen Norman Group's authoritative guide to service blueprinting.
- Service Blueprints Explained (Video) — Covers mapping frontstage and backstage processes behind an experience.
Part of
- Service Design & UX Strategy — section
- UX Design roadmap — the full learning path