Customer Success as a Product Input — Roadmap Step & Resources
Using renewal risk and health scores to inform the roadmap
- Level: beginner
- Estimated time: 1 days
- Roadmap: B2B / Enterprise Product Management
Before this step
Study resources
- Silicon Valley Product Group (SVPG) (Article) — Marty Cagan's influential writing on product management practice, widely referenced across B2B and enterprise teams. Background reading/viewing for: Customer Success as a Product Input.
- Intercom Blog (Article) — A B2B SaaS company publishing on customer success as a product input. Relevant to: Customer Success as a Product Input.
Part of
- Customer Success and Renewal-Driven Product Work — section
- B2B / Enterprise Product Management roadmap — the full learning path