Saying No Without Losing the Deal — Roadmap Step & Resources
Declining a request while protecting the sales relationship
- Level: beginner
- Estimated time: 1 days
- Roadmap: B2B / Enterprise Product Management
Before this step
Study resources
- Mind the Product (Article) — A large global product management community and publication with practical B2B and SaaS-focused content. Background reading/viewing for: Saying No Without Losing the Deal.
- Intercom Blog (Article) — A B2B SaaS company publishing on generalizing customer requests into platform features. Relevant to: Saying No Without Losing the Deal.
Part of
- Custom Requests vs Platform Investment — section
- B2B / Enterprise Product Management roadmap — the full learning path