Citizens' Charters (UPSC CSE) — Study Resources & PYQs
Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.
Study resources
- Citizen Charter | Indian Polity | UPSC CSE 2020 | Kiran Anishetti (Video) — Unacademy Civil Services · 64 min · Hindi
- Citizen Charters (Article) — INSIGHTS IAS
- Citizen's Charters: A Handbook (2008) (PDF) — INSIGHTS IAS
- Unit 13: Citizens' Charter (PDF) — IGNOU eGyanKosh (official study material)