Adjustment and Sales letter — Study Resources & PYQs
Professional letters used for resolving claims and communicating sales-related information.
- Estimated study time: 30 minutes
Study resources
- SkillsYouNeed - Active Listening (Article) — Detailed page on active listening signs and techniques - eye contact, mirroring, summarising, questioning. Frequently asked as a short-note question.
- INFLIBNET e-PG Pathshala - Oral Communication & Its Types (Article) — Meaning, principles, types, advantages and limitations of oral communication. This is the core reading for 'importance of speaking skills'.
Taught in these subjects
- PROFESSIONAL COMMUNICATION SKILLS — HMT1202 · Government College of Engineering and Technology, Jammu