Case Study: Improving Onboarding Through Usability Testing — Roadmap…
Diagnosing and fixing onboarding drop-off using a structured usability testing process
- Level: advanced
- Estimated time: 2 days
- Roadmap: UX Design
Before this step
Interview questions
- What usability testing findings would make you conclude an onboarding flow has too many steps, specifically?
Study resources
- Mobile App Onboarding (Article) — Nielsen Norman Group's research-backed guide, directly applicable to auditing an onboarding flow.
- Onboarding Usability Case Study Explained (Video) — Covers running a usability test on an onboarding flow specifically.
Part of
- Case Studies & Capstone — section
- UX Design roadmap — the full learning path