Closing the Loop Between Support and Product — Roadmap Step & Resourc…
Turning recurring support tickets into roadmap input
- Level: beginner
- Estimated time: 1 days
- Roadmap: B2B / Enterprise Product Management
Before this step
Mini projects
- Analyze a set of customer health scores and support tickets to produce a prioritized retention-focused roadmap
Study resources
- Intercom Blog (Article) — A B2B SaaS company publishing extensively on product, onboarding and customer-facing product strategy. Background reading/viewing for: Closing the Loop Between Support and Product.
Part of
- Customer Success and Renewal-Driven Product Work — section
- B2B / Enterprise Product Management roadmap — the full learning path