Handling Difficult Feedback and Pushback — Roadmap Step & Resources
Staying composed and productive when a client is frustrated, skeptical or pushing an unreasonable ask
- Level: beginner
- Estimated time: 1 days
- Roadmap: Forward Deployed Engineer (FDE)
Before this step
Interview questions
- How would you respond to a client who says your solution 'isn't what they asked for'?
Study resources
- How to Give and Receive Design Feedback (Article) — Nielsen Norman Group's guide to giving and receiving critical feedback constructively.
- Radical Candor (Article) — Kim Scott's widely-referenced framework for navigating direct, sometimes difficult feedback conversations.
Part of
- Client-Facing Skills — section
- Forward Deployed Engineer (FDE) roadmap — the full learning path